Assessment Tools for Hiring

Hiring & Development Systems Employee Assessment Tools

Get the most out of your interviews, recognize outstanding potential and ensure the best possible fit for your organization. Each addresses specific job types:

  • Management Pro™ quantifies potential for sales management, supervisory, and corporate management roles
  • ProfessionalPro™ distinguishes standout performers in professional and account executive positions
  • Hiring Sales Staff focuses on the traits that predict selling success
  • Customer Care Pro™ predicts who will thrive in contact center, retail and hospitality

Management Pro™

  • How do you identify which single contributor has management potential?
  • Which salesperson has the attributes to become a great sales manager?
  • How do you leverage the capabilities of your existing supervisors and managers?

Get the answers from Management Pro™, a best-in-class psychometric tool for assessing management and leadership capabilities from supervisor to executive levels.

  • Select candidates suited for high performance management careers
  • Coach and develop existing managers
  • Build effective management teams
  • Assess management potential for succession planning
  • Improve business performance with the right leaders at every level

Here are a few of the success factors ManagementPro™ measures:

Leadership Style

Autocratic Democratic Team Member
                 

Motivational Structure

Intense Challenge Motivation Challenge/Service Service/Security
                 

Comfort with Conflict

Comfortable,
might create conflict

Prefers to avoid
conflict situation
                 

Decision Making

Quick / Decisive

Methodical
                 

Emotional Quotient (EQ)

Understands & uses emotional
information

Relies on non-emotional
information
         

Other success factors measured by the Management Pro™ include:

  • Motivating others
  • Feedback style
  • Communication style
  • Motivation and values
  • Self management
  • Self confidence
  • Performance management
  • Organizational fit
  • Stress management
  • Analytical orientation
  • People orientation
  • Sales management (optional)

Each Management Pro™ assessment includes:

  • Insightful narrative
  • Recommended interview questions
  • Suggestions for ongoing development
  • Mentoring considerations
  • A career management report

Professional Pro™

Is your organization hiring the best possible professional staff and account executives? Are your existing professionals developing to their full potential? Professional Pro™ helps answer both these questions in objective assessments benchmarked to your organization’s requirements.

Professional Pro™ yields valuable benefits both in pre-employment and employee development:

  • Identifies the factors that signal high potential in professional roles
  • Can be validated for specific positions within your organization
  • Produces highly effective coaching/development guidance for management
  • Provides self-coaching feedback for individuals

Here are a few of the success factors Professional Pro™ measures:

Self Management

Initiates/Proactive Responsive
                 

Team Orientation

Creates Own System
& Structure		 Comfortable in Structured Environments
                 

Analytical Orientation

Systematic/Analytical Learns the Necessities
                 

Networking/Self-promotion

Comfortable Uncomfortable
                 

Emotional Intelligence

Understands & uses emotional information Relies on non-emotional information
         

Other success factors measured by the Professional Pro™ include:

  • Fit to team and culture
  • Decision making
  • Ability to listen
  • Goal setting
  • Comfort with conflict
  • Motivation and values
  • Motivating others
  • Decision making
  • Communications skills
  • Leadership ability
  • Self confidence
  • Stress management
  • Feedback style

Each Professional Pro™ assessment includes:

  • Insightful interpretation and narrative
  • Targeted interview questions
  • A data-focused plan for coaching and development
  • In-depth reports for self development and career management

Hiring Sales Staff

Personal Orientation Profile (POP) is the #1 pre-employment sales profile and the industry standard in the financial services sector.

Join the overwhelming number of sales-driven organizations… both in North America and in international markets…who use the POP to identify candidates that will thrive and succeed in highly competitive sales environments.

  • Predicts sales capabilities and performance
  • Significantly improves retention of sales talent

Here are a few of the success factors Sales Selection measures:

Self Manager

High

Good

Growth Opportunity
                 

Good Prospector

High

Good

Growth Opportunity
                 

Motivational Profile

High

Good

Growth Opportunity
                 

Performance Predictor

High

Good

Growth Opportunity
                 

Retention Predictor

High

Good

Growth Opportunity
                 

Other success factors measured by the Sales Selection include:

  • Ability to handle rejection
  • Closing style
  • Enterprising potential
  • Achievement and motivation
  • Listening style
  • People person
  • Commitment to sales
  • Call reluctance
  • Ability to handle stress
  • Self confidence
  • Ability to work independently

The POP also provides:

  • Key considerations in candidate selection
  • Sales oriented interview questions
  • Training and coaching suggestions
  • Input to improve retention and career development
  • Validation for specific sales roles, industries and cultures

Customer Care Pro™

Because each customer contact is too critical to put in the hands of the wrong person, successful organizations use Customer Care Pro™ to select prime candidates for contact centers and customer facing positions. Customer Care Pro™ helps recruiters and managers assess the competencies and attitudes needed for both initial success and future development.

Here are a few of the success factors Customer Care Pro™ measures:

Prediction of Sales Potential

Outbound Selling

Cross Selling

Service/Inbound Service
                 

People Person

Definitely

People are OK

Not Interested
                 

Need for Script and/or Structure

Does not want

Works within guidelines

Depends on it
                 

Managing Rejection

Handles Well

Handles OK

Very Uncomfortable
                 

Listening Style

Very Good Listener

Needs Coaching
         

Other success factors measured by the Customer Care Pro Pro™ include:

  • Service competencies
  • Sales competencies
  • Fit with structure
  • Self management
  • Comfort with conflict
  • Motivation to serve
  • Detail orientation
  • Overall attitude
  • Identification of team players
  • Stress management
  • Interpersonal abilities

Each Customer Care Pro™ assessment includes:

  • Interview suggestions
  • Development suggestions
  • Self-coaching feedback to the individual
  • A complete Career Management report